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Thank you for being a valued Anton by Crowcon customer. Our focus is to deliver innovative, high-quality products and services to today’s heating engineers. We pride ourselves on excellent customer service and support and look forward to hearing from you.

Company information (Crowcon)

Registered office address:
Crowcon Detection Instruments Ltd,
172 Brook Drive,
Milton Park
Abingdon
Oxfordshire
OX14 4SD
Company Registration Number: 00978878
VAT Number: GB 194 2701 59

 

Sales

Phone and email ordering is open Mon-Fri 08:30-17:00 and is subject to delivery charges.
For easy and quick ordering, visit our online shop. Including free express delivery for orders over £100 (+VAT)

Sales Telephone: 01235 557780
Sales Quote Request Email: quotes@crowcon.com
Sales Orders Email: sales@crowcon.com

Servicing and Calibration

Phone and email booking is open Mon-Fri 08:30-17:00. Booking via these methods will require you to arrange the shipment of product to us or use our premium collection and return service for an additional charge.

For 24/7 service booking and DPD express drop off and return at no extra charge, visit our online shop.

Service Booking Telephone: 01235 557780
Service Booking Email: repairs@crowcon.com

Technical support

We have a dedicated team of Anton by Crowcon specialists ready to assist you with any Technical Support enquiries direct over the phone. Technical support lines are open Mon-Fri 08:30-17:00

Technical Support Telephone: 01235 557780
Technical Support Email: hvacsupport@crowcon.com

Returns

You have the right to cancel your order and request return & refund within a period of 7 working days. The period of 7 working days begins on the day after the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain good that we sell, for example, items made to order and/or calibration services.

You must inform us of your wish to cancel in writing by email within the period of 7 working days.
We will assign a returns number and provide all necessary returns paperwork which must be completed and included with your returned goods.

Our full refunds policy can be viewed here: Returns Policy
Returns Email: order@crowcon.com

Warranty and repairs

To return items under warranty please contact our technical support team in the first instance and if required, visit our warranty page to return your unit under warranty.

Warranty Statement
Sprint Pro Warranty Periods

Warranty Email: warranty@crowcon.com
Repairs Email: repairs@crowcon.com

Marketing

For all marketing support enquiries please contact our marketing team via email

Marketing Email: marketing@crowcon.com

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We have experts ready to help out. Get in touch now with any questions and we’ll get back to you as soon as possible.



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